Orders and Delivery Options
Can I walk in and purchase an item in store?
Yes, you can simply walk in and purchase an item in store. We have a wide range of computing and technology products available, and our sales team will be happy to help you find the right product for your needs. We offer in-store consultations if you need help choosing the right product or have any other questions.
Do you provide click & collect services?
Get your order quickly and easily by using our click & collect service for customers in Brisbane. Generally, it will be ready for pick-up in an hour or less after checkout. When you receive a confirmation via email or SMS, bring along your order number and photo ID (if you have prepaid, not necessary for pay over the counter orders).
How can I check if you have a product in stock?
Please See the live stock status from our website! We'll let you know if an item is 'In Stock', 'Low Stock', 'Out of Stock', or ETA 1 Day'. ETA 1 Day means we physically have stock at our bulk warehouse in Brisbane, but it will take usually one business day to transfer for pickup at Mt Gravatt. This is equivalent for In Stock for shipping orders
How long does it take for my order to be processed?
If all items in your pickup order are in stock, you are welcome to visit the shop for immediate pickup, however there may be a wait if our warehouse staff have not had time to pick the order. We send you an SMS and/or email when the order is picked so its usually a good idea to wait for that to save delays when picking up.
If all items in your delivery order are in stock, we usually dispatch orders within 1-2 business days, however, it may take us a bit longer to get through orders after weekends and public holidays - but we'll do our best to get it out as soon as possible!
Can I Cancel My Order?
Don't worry if you need to cancel your order - our Customer Service Team are here to help. We can cancel orders that haven't been packed into a pallet/cage or collected or dispatched yet, so just get in touch with us by email or phone and we'll review and process any applicable refunds quickly and easily.
Can I Modify My Order?
Need to make changes to your order? Our Customer Service Team can help, just contact us and have the order number ready. Please note that modifications cannot be made for orders already collected or dispatched. Don't hesitate to reach out - we'll be glad to assist you!
Why was my order cancelled?
There may be several reasons why we'd need to cancel an order. This could include items that are now unavailable or out of stock, incorrect pricing information, orders pending without payment for a few days, orders that have been paid but not collected, or orders identified as high risk or fraudulent.
We will normally process the refund via the original payment method if we cancel an order - though if you think yours has been cancelled in error, please feel free to contact our Customer Service team for advice.
What delivery options are available?
We ship the majority of orders by Australia Post eParcel, particularly to residential addresses, and may use standard or express shipping depending on circumstances. We also use various couriers such as StarTrack, with both standard and express services available, primarily for business to business deliveries and for oversized orders.
We do not currently provide the facility to pick your delivery service at the checkout. If you prefer a particular service where its not critical, you can add a note to the order requesting the particular service, or if critical, contact us in advance of placing the order.
Generally, standard deliveries take 2-5 business days from dispatch to most parts of Australia, while express deliveries typically arrive within 1-2 business days in major metropolitan areas
If you need any further assistance or have any other questions - don't hesitate to get in touch with our team!
Do you offer Authority to Leave?
For improved security, we require someone at the receiving address to accept the order in person. We do not offer Authority to Leave to help protect customers from fraud and theft, given the nature and value of orders placed with us.
If no one is available to receive at time of delivery, then orders will usually be delivered to the local post office where it will be available for collection by the person named on the delivery address. For physically large orders or orders to business addresses where we ship by a commercial courier, if you miss the first delivery attempt you may need to contact the courier to arrange a second delivery at a time someone will be available onsite
When can I expect my order to arrive?
Once the order has shipped, we will send you tracking information that will provide an ETA by email. You can also find the same information in your order history on our website. We dispatch most in stock items within 1-2 business days of order from Brisbane.
Why can't I see any scanning activity on my tracking number?
After your item has been dispatched, it may take some time before the delivery service scans and enters the initial tracking information. We dispatch most orders packed in large metal cages or pallets, and the first scan of the items at the receiving depot as they are processed may not appear for a day or so after they receive from us
If you think there may be a problem with the delivery, feel free to reach out to us or contact Australia Post directly on 13 76 78 or via their website. If you're using StarTrack, they can be reached at 13 23 45 or through their website. We're here to help if you need any extra assistance!
The tracking hasn’t updated for a while.
If the delivery timeframe hasn't passed yet, there's no need to worry – these things can take some time. For distant or remote areas, it's common for tracking details not to update until it's at the local sort facility or delivery depot. If the timeframe has passed, don't panic – most of these arrive within a couple days of the estimated timeframe.
Of course, if you have any concerns you can always reach out to the delivery service, or our team is here 7 days a week to answer your questions and help out where needed
The tracking says my order has been delivered, but I haven't received it.
If your order is to a residential address, please check the detailed tracking and you may find it has been redirected to the local post office for collection, where no one was at home at time of delivery.
We understand how tricky it can be to locate an order when it's sent to a commercial site, corporate building or apartment complex. We're here to assist you in finding your order. Please check with the reception, service staff, mailroom or front desk as they may already have it for you.
If that doesn't work out, don't hesitate to contact us and we'll look into it for you!
Only part of my order has been delivered, could you tell me where the rest of my order is?
Some orders may be shipped in multiple boxes on the same tracking number and individual boxes become separated in transit. Please check the detailed tracking and check if more than one parcel is showing. You may find one or more boxes is still showing in transit and will likely arrive within a few days of the first box
Where tracking indicates all parts of the order have been received, but you are missing part of the order, please contact us with the details and photos if applicable.
My order is lost in transit, can you help me?
Where the relevant information confirms an item has been lost in transit, we will refund or replace the order for you
We understand this is a difficult situation, and we apologize for any inconvenience it may have caused. If you believe your order has been lost in transit, please get in touch with our team and we'll be glad to help look into the matter.
To get a faster resolution, make sure to provide us with the reference number of your delivery enquiry with the related delivery service. Thank you for bringing this to our attention - we're committed to providing you with a speedy resolution.
Is it possible to set a delivery time for my order?
If you're not home to receive your order, we suggest providing a work address or alternate address where someone can sign on your behalf. This way, you won't need to worry about collecting your parcel from the nearest facility. Do let us know if you require any further assistance!
Do you offer out of hours or weekend delivery?
At this time, we don't offer special services for our deliveries; however, AusPost or Star Track may be able to provide them for individual orders. If you need more information about specific delivery options, please don't hesitate to contact our team.
Do you provide point to point delivery services?
For larger, commercial orders, we may sometimes arrange a point-to-point delivery as it tends to be the fastest and most reliable way to get your order to you. Our team will contact you prior to organising this so that we can confirm all the details of your delivery.
Can I organise my own courier to pick up my order?
We don't generally allow pickup by customer sourced courier services in order to limit congestion in our dispatch area and to reduce the chance of shipping and tracking errors.
What are Computer Alliance's Shipping Fees?
All prices are for pick up at our Mt Gravatt store. If you would like an estimate on delivery charges, there is a quoting function on every parts page, just enter your postcode and click 'Estimate Delivery'. We ship Australia Wide (Excluding external territories) and will usually ship by Parcel Post to residential addresses while we use various Courier Companies for commercial addresses.
Note: This is only an approximation and could change when the order is processed.
Does Computer Alliance offer international shipping?
Computer Alliance does not currently offer international shipping on retail orders. We are able to supply select commercial entities internationally, and in particular we support clients in the Asia Pacific region. If you are interested in sourcing commercial quantities of our products, please contact us at sales@computeralliance.com.au
