Privacy Policy

Computer Alliance Pty Ltd ACN 092 544 253 (Alliance Business Technologies, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.

Please read the following privacy policy (Privacy Policy) to understand how how we collect, use, disclose, store, handle and protect your personal information. We hope that this will help you make an informed decision about sharing personal information with us. As well as applying to our interactions with you, this Privacy Policy also applies to all information collected through www.abtechnologies.com.au (Managed Services Website), www.computeralliance.com.au (Retail Website) and any other websites we operate.

This Privacy Policy sits alongside our Terms of Service or Terms and Conditions (as applicable), and any other terms and conditions that apply to the products and services we provide to you.

What is personal information?

In this Privacy Policy, 'personal information' has the meaning set out in the Privacy Act 1988 (Cth) (Privacy Act). In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable from that information or other information combined with that information.

Some types of personal information are classified as 'sensitive information' and/or 'health information', which are subject to additional protection under the Privacy Act. Sensitive information may include information about your racial origin and health status, and health information may include information about a health-related service you have had or will receive, including test results and appointment details.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

in the case of customers procuring our products and/or services – your name, billing or shipping address, email address, telephone number(s), payment information (including credit card information or alternative payment method account information, and your order details), and your driver’s licence details and/or your Australian Business Number;

if you have requested a credit arrangement – details of your financial position, including any credit card details, bank details, and purchase history;

if you have requested to receive news about exclusive offers, promotions, or events from us – your name, mailing or street address, email address, and telephone number(s);

if you have contacted us to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement – your name, mailing or street address, email address, telephone number(s), and details of the products and/or services procured from us;

in respect of the Managed Services Website and business unit, in the case of prospective employees or contractors – information contained in your application or résumé, recorded during any interview, obtained through any pre-employment checks, government-issued identifiers such as tax file numbers, insurance information and claims history, banking details and credit information, and driving history; and

in the case of our suppliers and distributors – your name, mailing or street address, email address, and telephone number(s).

Regarding the Retail Website and business unit, your personal information will be processed in accordance with BrainTree Payment (Paypal) privacy policy, which can be accessed here: https://links.abtechnologies.com.au/3YaTM3u. We recommend you familiarize yourself with this policy.

Generally, we will not collect sensitive information about individuals. However, in certain circumstances such as for subcontractors and agents, and prospective employees and subcontractors, we may need to collect limited sensitive information about you. For instance, health information or criminal history details.

We also collect technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and/or platforms, as well as information about your usage of our website and/or platforms when browsing (see: "How do we collect personal information" below).

How do we collect personal information?

We collect your personal information directly from you, including when you:

access or use our website;

subscribe to or purchase our products or services;

enter surveys, competitions, promotions or request information or material from us; or

make inquiries about us or our products or services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise.

In respect of the Managed Services Website and business unit, we also collect information:

when you apply to work with us or are engaged by us as a contractor;

when you interact with our affiliated companies, vendors or partners;

from your representatives who disclose information to us; or

from publicly available sources of information.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties.

In limited circumstances, we may collect personal information through third parties such as our service providers or through promotional and marketing activities.

Whilst we will always maintain robust privacy practices, we are not responsible for the privacy practices of third parties, including Microsoft and Barracuda Email Security Gateway, so you should review their relevant privacy policy to satisfy yourself as to how they protect and handle your personal information.

We also use the following technologies to collect technical information and general analytics:

cookies, which are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;

log files, which track actions occurring on our website; and

web beacons, tags, and pixels, which are electronic files used to record information about how you browse our website.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our website. If you do so, you can still access our website, however cookies are required for some features of our website, such as the shopping cart and checkout facility.

In addition to our cookies, certain third parties may deliver cookies to your device for a variety of reasons. For example, we sometimes use various web analytics tools that help us to understand how visitors engage with our website. These third party cookies can be disabled by the user. Any third party links or advertising on our website may also use cookies; you may receive these cookies by clicking on the link to the third party site or advertising. We do not control the collection or use of information by these third parties, and these third party cookies are not subject to this Privacy Policy. You should contact these companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website's privacy policy before providing any personal information. Providers use include, but are not limited to bing.com, bat.bing.com, google.com, google.la, www.google-analytics.com, doubleclick.net, facebook.com, paypal.com, stats.paypal.com, zip.co, geo.cardinalcommerce.com, afterpay.com, .braintreegateway.com.

Can you choose not to disclose your personal information?

You do not have to identify yourself or provide any personal information if you contact us. You can also notify us that you wish to deal with us using a pseudonym.

However, if we cannot collect personal information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

If we receive personal information about you that we have not requested or solicited, we will only hold onto such personal information to the extent that it is necessary for our dealings with you. If we determine that the personal information received is not necessary for our dealings with you then we will take reasonable steps to de-identify or destroy the information as soon as is reasonably practicable.

How do we use our personal information?

We use your personal information for purposes collected including managing our business and providing our products and services to you, including to:

provide our products and services to our customers or to receive goods or services from third parties;

enable the proper operation and functionality of our products and services;

verify your identity (for example, if you request access to the personal information we hold about you);

consider you for a job at Alliance Business Technologies (whether as an employee or contractor) or other relationships with us;

communicate with you, and to address any issues or complaints that we or you may have regarding our relationship and our products and/or services;

prevent, detect and investigate suspicious, fraudulent, criminal or other activity that may cause you, us or others harm, including in relation to our products and services;

comply with our legal obligations such as notifying you of matters that we may be required by law to do so;

identify opportunities to improve our products and services and to improve our service to you;

gain insights about you so that we can serve you better, understand your preferences and interests, personalise your experience and/or enhance products and services you are offered and receive;

for direct marketing purposes (see "Direct Marketing Communications" below); and

contact you regarding any of the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

For the Retail Website and business unit, we also use your personal information to undertake fraud checks.

For the Managed Services Website and business unit, we also use your personal information to:

assess your eligibility for credit;

conduct checks to ensure that an employee or contractor or agent can perform and is performing services to our standards; and

facilitate payment arrangements.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics are used for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are using our website, and to improve our website and our products and services.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the "How do we use your personal information?" section).

This may include disclosing your personal information to the following types of third parties:

our related companies;

any potential third party acquirer of our business or assets, and advisors to that third party;

our professional advisers (such as lawyers, accountants or auditors) and insurers;

our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, shipping companies, telecommunications providers and IT support services providers;

organisations authorised by us to conduct promotional, research or marketing activities;

third parties to whom you have authorised us to disclose your information (e.g. referees or account nominees); and

any other person as required or permitted by law.

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Direct marketing communications

We may send you direct marketing communications and information about our products and services that may be of interest to you. You may opt-out of receiving marketing communications from us by contacting us, or by using opt-out facilities provided in the marketing communication.

How to we store personal information?

We store your personal information in paper-based files and/or other electronic record keeping methods in secure databases. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We may combine or link personal information we hold about you with other personal information about you from third party sources.

Does personal information leave Australia?

Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include the United States of America.

If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Privacy Act and the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Privacy Act and the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take commercially reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Privacy Act and the Australian Privacy Principles.

How do we protect your personal information?

We implement reasonable measures to protect and safeguard your personal information from misuse, loss, theft and unauthorised access, modification or disclosure.

We maintain physical security over paper and electronic data stores, such as through security cards and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

However, particularly for electronic data stores and due to the fact that the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information disclosed to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.

To the maximum extent permitted by applicable law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, modification of, disclosure of, misuse of or loss or corruption of any personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (Cth), or any liability which cannot be excluded due to the operation of applicable laws.

How long do we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us at privacy@abtechnologies.com.au or privacy@computeralliance.com.au (as applicable). We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee in limited circumstances, but we will let you know in advance if that is the case.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us at privacy@abtechnologies.com.au or privacy@computeralliance.com.au (as applicable). If we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.

Questions or complaints?

If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us at privacy@abtechnologies.com.au or privacy@computeralliance.com.au (as applicable).

We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner, whose contact details are set out below:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

Privacy Officer
Computer Alliance

1517 Logan Road

Mount Gravatt, QLD 4122

Phone: 07 3421 3200
Email: privacy@computeralliance.com.au or privacy@abtechnologies.com.au

Changes to this Policy

We may change or update this Privacy Policy from time to time to keep up-to-date with legal requirements and the way we operate our business. An up-to-date version of this Privacy Policy is available at any time on this page. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy, we will seek to inform you by notice on our website or by email.

Last updated: 17 December 2024